Shipping policy

Shipping Policy

Order Processing

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

During high-volume periods, processing times may be slightly longer. We appreciate your patience.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery times are based on your location and selected shipping method. Please note that delivery times are estimates and not guaranteed.

Domestic Shipping

We currently ship within [Country/Region — e.g., Canada & United States].

Once your order has shipped, you will receive a tracking number via email.

International Shipping

If applicable:
We offer international shipping to select countries. International shipping rates and delivery times will be shown at checkout.

Customs, duties, and taxes are the responsibility of the customer and are not included in the shipping cost.

Delays

Shipping delays can occur due to factors outside of our control, including carrier delays, weather conditions, customs processing, or peak shipping periods. We are not responsible for delays caused by the carrier.

Lost or Stolen Packages

Once a package is marked as delivered by the carrier, we are not responsible for lost or stolen packages. If you experience an issue, please contact the carrier directly. We are happy to assist where possible.

Incorrect Address

Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrectly provided addresses.

If an order is returned to us due to an incorrect address, additional shipping charges may apply to resend the order.

Questions

If you have any questions about shipping, please contact us at support@streamlinecollective.media